PEAKPROTOCOL
Help & Order Support

Get help with your order or products

Questions about a product, an order you placed, shipping, tracking, or a return — send us a message and we'll get back to you.

Accepted payment method

EFT (Bank Transfer) only

Card payments, PayPal, Payflex, and other providers are not accepted. Please pay by EFT using the bank details below.

EFT / Bank Transfer (ZAR)

Direct deposit from any South African bank.

Bank
FNB
Account Type
Cheque Account
Account Number
62675401360
Your Order Number
—

This is your unique order number — generated automatically for you. Save it before leaving this page.

Step 1 — Payment reference: When making the EFT, use your Name and Surname + Order Number (e.g. J Smith PP-XXXXXX-0000) so we can allocate your payment correctly.
Step 2 — Send proof of payment: Email your bank confirmation / screenshot to shanznel5@gmail.com. Include:
  • Your Order Number (shown above)
  • Your full name and delivery address
  • The products you ordered (name and quantity)
  • Attached proof of payment (PDF or screenshot)
Processing time: EFT payments reflect within 1 business day (instant if same bank). Once verified, your order is dispatched within 1 business day.
Email
Contact support
Opens your email app — replies within 24 hours

Quick answers

Tap a question — most issues are resolved here.

Which payment methods do you accept?

EFT (bank transfer) only. Card payments, PayPal, Payflex, and other providers are not accepted.

I paid via EFT — what now?

Email your proof of payment to shanznel5@gmail.com with your Order Number, full name, delivery address, and the products you ordered. We allocate payments within 1 business day (instant for same-bank transfers) and dispatch as soon as it reflects.

Where is my order? How do I track it?

You'll receive a tracking number by email once we dispatch. You can also enter your order number and email on our /track-order page for live status.

How long does delivery take?

Main centres: 1–3 business days after dispatch. Outlying areas: 3–5 business days. Full details on our /shipping page.

Can I return or exchange a product?

Yes — within 2 days of delivery, with photo/video evidence. Approved returns are handled as a replacement or store credit (we do not issue refunds on products), and the courier fee to send the item back is for your account. Submit the request on our /returns page.

Trouble with checkout?

Try these steps before reaching out — most issues clear up in under a minute.

  1. Pay by EFT
    Use the FNB details above. Email proof of payment to shanznel5@gmail.com with your Order Number.
  2. Use your order number as reference
    Your Name and Surname + Order Number, so we can allocate your payment correctly.
  3. Same-bank transfers are instant
    FNB-to-FNB reflects immediately; other banks within 1 business day.
  4. Still stuck?
    Email shanznel5@gmail.com with your order details — we'll respond within 24 hours.

What do you need help with?

Order Inquiry
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